1. The use case as starting point
The best basis for introducing a new tool is the use case. In this use case you describe how employees want to work together and how Office 365 applications are to be used for this. Imagine that OneNote is the new tool you want to introduce. In the use case 'smarter meetings', you explain how OneNote will support this way of working, presented in the visual below. This is a practical way to explain the practicality of the tool, because the use case is based on a current situation in your organization. It is easy to implement and employees can identify with it. You have drawn up the use case based on input from your colleagues about the way they want to work. When answering any questions, you explain the effectiveness of the tool based on this use case. The organization’s needs, which you have incorporated in the use case, are your starting point to introduce the new tool.